fmc99 Privacy Policy

1. Introduction

fmc99 ("we", "us", "our", "the Company") operates the online gaming platform at fmc99.net (the "Platform"). We are committed to protecting the privacy of all players and visitors who interact with the Platform. This Privacy Policy ("Policy") describes how fmc99 collects, processes, stores, shares, and safeguards personal data in connection with the provision of our services to players in Malaysia and other permitted jurisdictions.

This Policy should be read alongside the fmc99 Terms & Conditions, which govern the overall contractual relationship between fmc99 and registered players. By registering a fmc99 account or using the Platform, you acknowledge that you have read, understood, and agreed to the collection and processing of your personal data as described in this Policy.

If you are located in Malaysia, your data is processed in accordance with applicable data protection legislation. If you have questions about this Policy or wish to exercise your data rights, please contact us using the details in Section 14.

2. Personal Data We Collect

fmc99 collects personal data from you directly when you interact with the Platform, and in some cases automatically through your use of the Platform. The categories of data we collect include:

Registration & Identity Data:

• Full legal name
• Date of birth (required to verify the 21+ age requirement)
• Residential address
• Email address
• Malaysian mobile phone number
• Username and encrypted account password

KYC & Verification Data:

• Government-issued photo identification (e.g., MyKad, passport)
• Proof of residential address (e.g., utility bill, bank statement)
• Proof of payment method ownership (e.g., screenshot of Touch 'n Go eWallet, bank statement)

Financial Data:

• Deposit and withdrawal transaction records
• Payment method identifiers (partially masked account or card numbers)
• Transaction timestamps and amounts in Malaysian Ringgit (MYR)

Gaming & Betting Data:

• Bet history, game session logs, and wagering activity
• Bonus claims and wagering progress records
• Responsible gaming tool settings (deposit limits, self-exclusion status)

Technical & Usage Data:

• IP address and geolocation (country/region level)
• Device type, operating system, and browser version
• Session timestamps and page interaction logs
• Cookie identifiers (see Section 8)

Communications Data:

• Customer support chat transcripts and email correspondence
• Feedback, complaints, and dispute records

3. How We Use Your Personal Data

fmc99 uses the personal data collected for the following purposes:

• Account registration and management: Creating, maintaining, and securing your fmc99 account, including identity verification and the enforcement of the 21+ age restriction.
• Service delivery: Processing deposits and withdrawals, settling bets, crediting bonuses, and providing access to the games and sportsbook available on the Platform.
• KYC and AML compliance: Verifying player identity and monitoring transactions in accordance with our anti-money laundering and counter-terrorism financing obligations under our gaming licence.
• Fraud prevention and security: Detecting and investigating suspicious account activity, unauthorised access attempts, duplicate account creation, and bonus abuse patterns.
• Responsible gaming: Monitoring gaming patterns, enforcing self-exclusion requests, applying deposit and loss limits, and identifying players who may be exhibiting signs of problem gambling.
• Customer support: Responding to queries, complaints, and account recovery requests submitted via live chat or email.
• Legal and regulatory compliance: Fulfilling reporting obligations to our licensing authority, responding to lawful requests from regulatory bodies or law enforcement, and maintaining records as required by applicable law.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the performance, design, and functionality of the fmc99 Platform.
• Marketing communications: Sending promotional emails, bonus notifications, and platform updates to players who have opted in. Marketing consent may be withdrawn at any time.

4. Legal Basis for Processing

fmc99 processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the fmc99 Terms & Conditions — including account operation, payment processing, and bet settlement.
• Legal obligation: Processing required to comply with applicable laws, including AML legislation, gaming licence conditions, and tax reporting requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and aggregated analytics, where those interests are not overridden by your privacy rights.
• Consent: Processing for optional marketing communications and non-essential analytics cookies, where you have provided explicit opt-in consent. Consent may be withdrawn at any time without affecting prior processing.

5. Sharing Your Personal Data

fmc99 does not sell, rent, or trade your personal data to third parties for commercial purposes. We share personal data only in the following circumstances and only to the extent necessary:

• Payment processors: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, and other integrated payment gateways receive transaction data necessary to process your deposits and withdrawals.
• Game providers: Licensed game studios (including but not limited to Pragmatic Play, PG Soft, Evolution Gaming) receive a player token or session identifier to authenticate your game session. They do not receive your full identity data.
• KYC and compliance providers: Identity verification and AML screening services receive verification documents and identity data solely for compliance purposes, under strict data processing agreements.
• Fraud and security services: Third-party fraud detection tools receive technical and behavioural data (IP address, device fingerprint, session logs) to identify and prevent fraudulent activity.
• Regulatory and law enforcement authorities: fmc99 may disclose personal data to its gaming licensing authority, financial intelligence units, or law enforcement agencies where required by applicable law or as a condition of our licence. Such disclosures may be made without prior notice to you.
• Professional advisers: Legal counsel, auditors, and compliance consultants who are bound by professional confidentiality obligations.
• Corporate transactions: In the event of a merger, acquisition, or sale of the business, your data may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

6. International Data Transfers

fmc99 operates under an international gaming authority licence and may engage service providers located outside of Malaysia. Where personal data is transferred to a jurisdiction that does not offer an equivalent level of data protection, fmc99 implements appropriate safeguards, including contractual clauses that require the recipient to protect the data to standards comparable to those applied by fmc99.

By registering a fmc99 account, you acknowledge that your personal data may be transferred to and processed in countries outside Malaysia, including countries where data protection laws may differ from those applicable in Malaysia.

7. Data Retention

fmc99 retains personal data only for as long as necessary for the purposes described in this Policy, or as required by applicable law and licensing obligations. In practice:

• Active account data is retained for the duration of your account relationship with fmc99.
• Transaction records and KYC documentation are retained for a minimum of five (5) years following account closure, in accordance with standard AML regulatory requirements.
• Customer support communications are retained for three (3) years from the date of the last interaction.
• Self-exclusion records are retained indefinitely to prevent re-registration during an active exclusion period and to inform responsible gaming assessments.
• Technical and usage logs are retained for up to twelve (12) months for security and platform improvement purposes, after which they are anonymised or deleted.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised.

8. Cookies & Tracking Technologies

fmc99 uses cookies and similar technologies on the Platform. Cookies are small text files stored on your device that help the Platform function correctly and allow us to understand how players interact with the site.

Essential cookies are strictly necessary for the Platform to operate — they manage your login session, maintain account authentication, remember language preferences, and protect against cross-site request forgery. These cookies cannot be disabled without impairing Platform functionality.

Analytics cookies collect aggregated, anonymised data about how players navigate the Platform, which pages are most visited, and where users encounter errors. This data helps fmc99 improve the user experience. Analytics cookies are only set with your consent.

fmc99 does not use third-party advertising or retargeting cookies. We do not allow third-party ad networks to place tracking technologies on the fmc99 Platform.

You can manage or delete cookies through your browser settings at any time. Disabling essential cookies will prevent you from accessing your fmc99 account. Disabling analytics cookies has no effect on Platform functionality.

9. Your Data Rights

Subject to applicable law and certain exceptions (including legal retention obligations), you have the following rights in respect of your personal data held by fmc99:

• Right of access: You may request a copy of the personal data fmc99 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restrict processing: You may request that fmc99 restrict the processing of your data in certain circumstances, such as during a dispute about data accuracy.
• Right to data portability: Where processing is based on consent or contractual necessity, you may request your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interests where you believe your privacy rights outweigh those interests.

To exercise any of the above rights, contact fmc99 via the live chat or email address in Section 14. We will respond within 30 days of receiving a verifiable request. We may need to verify your identity before processing your request.

10. Children & Minors

The fmc99 Platform is strictly for users aged 21 and above. 21+ fmc99 does not knowingly collect or process personal data from individuals under 21 years of age. If we become aware that personal data has been collected from a person under 21, that account will be closed immediately and all personal data deleted, subject to any legal retention obligations.

If you believe that a minor has registered an account on fmc99, please notify us immediately via the contact details in Section 14. We take underage access to gambling platforms extremely seriously.

11. Security

fmc99 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Security measures in place include:

• SSL/TLS encryption for all data transmitted between your device and fmc99 servers.
• Encryption of sensitive data fields at rest.
• Role-based access controls that limit internal staff access to personal data on a need-to-know basis.
• Two-factor authentication prompts for fmc99 account logins on unrecognised devices.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Incident response procedures that include player notification in the event of a material data breach, in accordance with applicable law.

While fmc99 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your fmc99 account credentials and for notifying us promptly of any suspected unauthorised access.

12. Third-Party Links

The fmc99 Platform does not contain links to third-party websites. In the event that promotional content or informational materials reference external resources, fmc99 is not responsible for the privacy practices of those third parties. We recommend reviewing the privacy policies of any third-party services you independently access.

13. Changes to This Privacy Policy

fmc99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or licensing obligations. Material changes will be communicated to registered players via email to the address on record or by a prominent notice on the Platform prior to the changes taking effect. The "Last updated" date at the top of this Policy will be revised accordingly.

Your continued use of the fmc99 Platform following the effective date of any update constitutes acceptance of the revised Policy. If you do not agree to the updated Policy, you should close your account and cease using the Platform.

14. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise a data right, or wish to make a complaint about how fmc99 has handled your personal data, please contact us using the following details:

Email: [email protected]

Live Chat: Available 24/7 via your fmc99 account dashboard.

We will acknowledge your request within 5 business days and aim to resolve all privacy matters within 30 calendar days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.

fmc99 is operated by a licensed entity under an international gaming authority. This Privacy Policy was last updated in June 2026.